Privacy Policy

Jainam Gold respects your privacy and is committed to protecting the personal information that you share with us through our website, mobile-linked services, trading features, order forms, contact forms and direct business communication.

This policy explains what information we collect, how we use it, when it may be shared, and the choices available to customers and visitors using our services.

Information We Collect

We may collect information that you voluntarily provide when you contact us, register, place an enquiry, request a quote, submit an order, use buy/sell features, or communicate with our business team.

• Name, business name, mobile number, email address and address details.
• Account, login, order, trade, booking, payment reference or support request details.
• Information submitted through website forms, WhatsApp links, email, phone calls or other business communication channels.
• Documents or information required for account verification, KYC, billing, compliance or customer support, where applicable.

Automatically Collected Information

When you visit our website, some technical information may be collected automatically for security, performance, analytics and service improvement purposes. This may include browser type, device information, IP address, pages visited, referring website, date and time of visit, and similar usage data.

How We Use Information

Information collected by Jainam Gold may be used for the following business purposes:

• To respond to enquiries, provide rates, confirm orders and support customer requests.
• To operate trading, buy/sell, order, login and account-related functionality.
• To send service updates, transaction communication, rate information or business notices requested by you.
• To maintain records required for billing, accounting, compliance, dispute resolution and business operations.
• To improve website content, customer experience, security and technical performance.
• To protect our services against misuse, unauthorized access, fraud, technical issues or unlawful activity.

Trading And Order Services

If you use our trading, order, buy/sell or account features, the information submitted through those services may be processed through configured Jainam Gold service endpoints. This information is used only for account access, order handling, trade communication, service support and related business activity.

Customers are responsible for keeping their login credentials confidential. Please do not share your username, password, OTP or account access details with any unauthorized person.

Disclosure Of Information

We do not sell personal information. We may share information only where necessary for legitimate business, service or legal purposes, including:

• With trusted service providers who help us operate the website, communication systems, order services or customer support.
• With banks, payment, accounting, audit or compliance parties where required for business transactions.
• With legal, regulatory, government or law enforcement authorities when required by law or lawful request.
• To protect the rights, property, safety and security of Jainam Gold, our customers or the public.

Cookies And Similar Technologies

Our website may use cookies, local storage or similar browser technologies to remember preferences, support login-related functionality, improve performance and understand website usage. You may control cookies through your browser settings, but some website features may not work correctly if cookies or local storage are disabled.

Data Security

We use reasonable administrative, technical and operational safeguards to protect customer information against unauthorized access, misuse, alteration or disclosure. However, no internet-based service can be guaranteed to be completely secure, and customers should use caution while sharing sensitive information online.

Data Retention

We retain information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements and support audit or accounting requirements.

Your Choices

You may contact us to request correction of inaccurate information, ask privacy-related questions, or update your communication preferences. Some information may need to be retained where required for legal, accounting, transaction or compliance purposes.

Third-Party Links

Our website may contain links to third-party websites, WhatsApp, maps, payment systems or service platforms. These third-party services are governed by their own privacy policies. Jainam Gold is not responsible for the privacy practices or content of external websites.

Policy Updates

Jainam Gold may update this privacy policy from time to time to reflect changes in our services, legal requirements or business practices. The updated policy will be posted on this page and will apply from the date it is published.

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